UX Consultant | freelance
January 2023 to May 2024 (initial contract extended 3 times)
● Discovery and Alpha phases for a migration project for the Department of Business and Trade (Gov.uk). UX Strategy, planning and conducting user research (Interviews, surveys, workshops and contextual inquiries). Delivering UR reports, user journeys, persona and user stories. Presenting to large audiences.
UX Designer | freelance
August to November 2022 (3 month contract)
● Website optimisation project for their client, MS Society, a charity. Building a new IA, a new taxonomy, managing UX Research (Google Analytics, card sorting and workshops) and presenting.
Senior UX Designer
May to August 2022
● Building UX Strategy. Monitoring Sprint workshop, usability tests, collecting business requirements, documenting a heuristic review, wire-framing, prototyping and presenting.
Senior UX Designer
August 2020 to May 2022
● Promoting user centered design and best practices. Supporting sales pitch. Mentoring.
● Content migration project consisting in building a new website for a client. Defining a UX Strategy, managing UX Research activities (quantitative & qualitative research), designing (Using GDS Toolkit) and prototyping. Defining UX recommendations. Presenting. Iterating. Working collaboratively with stakeholders, the Dev team and content designers.
● Building a service and payment management software for a client. Responsible for the business analysis, process optimisation, UX Strategy, UX Research and Design.
Senior UX Designer | freelance
July 2019 to January 2020 (6 month contract)
Building a new product to respond to different markets. Monitoring a Sprint workshop, collecting business requirements, understanding market specificities, mapping user flow, wire-framing, prototyping and presenting. Preparing and monitoring usability testing. Documenting and analysing findings. Writing UX recommendations. Iterating.
UX Researcher | freelance
March to July 2019 (4 month contract)
Supporting the Discovery phase of a project by conducting user interviews and contextual enquiries. Documenting findings. Analysing the findings by building an affinity map and identifying patterns across the data. Synthesising and prioritising by severity the results. Writing UX recommendations based on the insights. Expert review and recommendations on a bot builder system for an artificial intelligence project.
UX Researcher | freelance
February 2019 (1 month contract)
● NHS: Supporting the Discovery phase of the project by measuring user needs and pain points. Defining a UX Research plan. Monitoring interviews and defining user journeys.
UX Designer | freelance
October 2018 to January 2019 (3 month contract)
Implementing a new online journey for existing customers in order to let them manage their pension money. Confirming business requirements, understanding rules and tax regulations, mapping user flow, wire-framing, prototyping and presenting.
Senior UX Designer
April to September 2018
Heuristics on public websites and client access. Projects to implement new processes and functionalities: Monitoring workshops with stakeholders, mapping user-flows, wire-framing, prototyping and presenting. Running a survey and defining the user journey.
UX Consultant | freelance
September to December 2017 (3 month contract)
Projects concentrated on Sign Up and Payment processes : Confirming business requirements, process and content mapping, competitive research and analysis, defining user flows, wire-framing, prototyping, iterating, presenting findings and recommendations.
UX Consultant
October 2016 to September 2017 (3 month contract)
● Liberty Speciality Market (Insurance): Building a content portal to provide easy access to marketing collaterals to employees. Card sorting workshop, prototyping and testing.
● Anglian Water (Utility): Building mobile apps and desktop accesses : Mapping processes and user journey, defining personas, translating forms into a digital format, brainstorming, wire-framing, prototyping, usability testing and iterating.
● Marcura (Shipping): Building a cloud-based collaboration tool for a company and its clients, within the shipping industry. Brainstorming, ideation, wire-framing and prototyping.
UX Designer
May to August 2016
Supporting the company to move their business model from a phone betting to a digital approach. Qualitative and quantitative research along with wire-framing and prototyping.
UX Consultant
April 2015 to April 2016
● Mazda Motor Corp. (mentored project): - UX Audit of Mazda Car Configurator, which included usability test and heuristic test. - Competitive Analysis: Synthesising and presenting findings and identifying best practices.
● RandoMeal (Personal Project): Competitor analysis. Conducting interviews to better understand potential user needs. Creating personas and writing user stories.
● Find my Pet (Workshop with the UX consulting company, UserFocus): Interviewing and testing user needs. Defining a primary persona, red routes and user stories. Sketching.
Sales Account Director
March 2013 to June 2014
Supporting C-Level executives in Communication, Sales, Marketing and Market Insight. Client facing, group presentation, negotiation and building consensus. Clients include Airbus, Alstom, AXA, Orange, Sanofi, Schneider Electric, Valeo, etc.
Sales Account Manager
June 2012 to November 2012
Supporting designers in the fashion industry.
Sales Account Manager
July 2008 to May 2012
Supporting C-Level executives and top management across the pharmaceutical industry.